Terms

Terms & Conditions

1. Introduction

Welcome to ClearPath SA. By accessing this website and using our services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. About Our Services

ClearPath SA provides document support and facilitation services relating to:

  • South African Police Clearance Certificates
  • DIRCO Apostille Services
  • Embassy and Consulate Document Attestation
  • Certified Translation Support
  • Courier and Submission Coordination
  • General document guidance and processing support

ClearPath SA acts as a coordination and support service provider. We are not a government department, embassy, consulate, or immigration authority.

3. Processing Times

Estimated processing times provided on this website or via WhatsApp/email are guidelines only and may vary depending on:

  • Government department processing
  • SAPS turnaround times
  • DIRCO processing delays
  • Embassy or consulate requirements
  • Courier services
  • Public holidays or unforeseen operational delays

ClearPath SA cannot guarantee exact completion dates.

4. Client Responsibilities

Clients are responsible for:

  • Providing accurate information
  • Submitting valid and genuine documents
  • Checking all submitted information before processing
  • Meeting embassy or country-specific requirements

ClearPath SA will not be held responsible for delays, rejections, or additional costs caused by incorrect, incomplete, expired, or fraudulent documentation submitted by the client.

5. Payments & Fees

All service fees must be paid as agreed before processing begins unless otherwise arranged in writing.

Government fees, embassy charges, translation costs, courier costs, and third-party charges may change without notice and may be billed separately where applicable.

Payments made for completed work, government processing, or courier services may be non-refundable.

6. Limitation of Liability

While ClearPath SA takes reasonable care in handling documents and coordinating services, we shall not be liable for:

  • Government or embassy decisions
  • Visa or immigration outcomes
  • Processing delays outside our control
  • Courier delays or losses
  • Indirect or consequential losses

Clients use our services at their own discretion and risk.

7. Confidentiality & Data Protection

ClearPath SA respects client privacy and handles personal information responsibly.

Client documents and information are used solely for the purpose of providing requested services and will not be sold or intentionally shared with unauthorised third parties.

Certain information may need to be shared with relevant authorities, embassies, translation partners, or courier providers in order to complete requested services.

8. Website Content

All website content, logos, text, graphics, and branding remain the property of ClearPath SA unless otherwise stated.

Unauthorised copying, reproduction, or distribution of website content is prohibited.

9. External Links

This website may contain links to third-party websites or services. ClearPath SA is not responsible for the content, security, or practices of external websites.

10. Amendments

ClearPath SA reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Updated terms become effective immediately once published on this website.

11. Contact Information

For any questions regarding these Terms & Conditions, please contact:

ClearPath SA
Email: info@clearpathsa.co.za
WhatsApp: +27 62 313 9099